Lyon products are engineered and manufactured to stringent specifications and carefully inspected for quality before leaving our factory. However, in the event you are not satisfied with your purchase, please follow the return policy instructions below.
Standard products may be returned within 30 days of delivery and subject to a minimum 25% restocking charge.
Please contact customer service at 800-323-0082 for a Return Goods Authorization (RGA) number and the appropriate return address for your product. Items must be repackaged in the original packing and shipping materials with the RGA number marked clearly on the outside of the package. Returns must be shipped prepaid to the provided warehouse address. Shipping charges are nonrefundable. Non-stocked, customized products, or discontinued products will not be accepted for return, exchange, or refund.
Damages or Shortages
Please inspect your order immediately upon receipt as they become property of the buyer upon delivery. Before acceptance of freight, the extent of any damage should be noted on the bill of lading/receipt. Freight claims can only be recognized if the shipment is refused or if the delivery receipt is documented with notes related to damage or shortages.
For Lyon arranged freight, please notify our customer service team immediately of any damages or shortages. Concealed damages can be reported up to 5 days after delivery. Damage or loss not signed for on the delivery receipt may not be acknowledged. Photographs of damage will be required in any damage claim. For customer arranged freight, the customer is responsible for resolving all claims with their carrier.
Please see our Freight Policy for further details.