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Terms and Conditions


By using the Lyon website (Site) and/or all other websites owned and operated by Lyon LLC (Sites) you accept these terms and conditions of use. Lyon LLC reserves the right to alter or amend these terms at any time by posting a new version of this document on the Site. If you elect not to accept these terms, do not use the Sites.

Copying, distributing, transmitting, displaying, mirroring, modifying or otherwise using in any way any text, images or other content of these Sites without express written permission of Lyon is strictly prohibited and may violate the copyright laws of the United States. Further, you may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from these Sites or materials. Lyon does grant you the limited permission to print pages of the Sites on a local printer for personal use and/or third party reference for the purpose of specifying and/or ordering Lyon products, provided the material is not modified and all copyright notices contained within the material is retained.

The Lyon name and logo, along with all other product logos, trademarks and service marks displayed on these Sites are the property of Lyon or their respective owners. You may not use any of the logos, trademarks or service marks displayed on these Sites without the prior written permission of the respective owner.

Certain sections of these Sites require registration. By providing requested registration information, you agree to receive periodic communications from Lyon and we agree to allow you to download certain intellectual property such as, but not limited to, product specifications, marketing literature and technical documents. You may opt-out from these communications at any time while still maintaining access to the register only sections of these Sites. Any information gained from registering on the Site will be stored and protected on a secure server which is not accessible to the internet. You are responsible for restricting access to your computer and agree to accept responsibility for all activities that occur under your account and password. Lyon reserves the right to terminate accounts or refuse orders at its sole discretion.

Lyon and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. Lyon does not sell, rent, or trade your personal information to third parties. In some circumstances, Lyon may share your information with certain Lyon affiliates who are able to perform services on our behalf.

The content of these Sites is provided “as is.” Although Lyon makes every attempt to ensure these Sites are as accurate as possible, the descriptions of products and services on these Sites do not create a warranty or guarantee regarding such products and services. Lyon makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Sites or the information, products, services, or related graphics contained on these websites for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Lyon has made every effort possible to ensure the accuracy of all information contained within these Sites. We reserve the right to correct inadvertent or typographical errors, inaccuracies or omissions – should they happen to occur – and to change or update information at any time without prior notice. In addition, descriptions and specifications contained on these Sites were in effect at the time it was created and may be subject to periodic updates. Lyon reserves the right to discontinue products at any time or change specifications and/or designs without prior notice and without incurring liability.

These Sites contain links to other sites on the World Wide Web that are not owned or operated by Lyon. Lyon has no responsibility or liability with respect to information or materials located on such third-party sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Authorized Lyon Distributors are not employees of Lyon, but rather are independent contractors whose relationship with Lyon is that of a customer.

Access to these Sites is limited to viewing the linked Web Pages for legitimate business purposes to access the information provided by Lyon at these Sites. Any access or attempt to access other areas of the Lyon computer system(s) or other information contained on the system for any purposes is strictly prohibited. You may not use any information on these Sites other than in connection with a legitimate business purpose. We also hold a zero tolerance policy for spam and spammers.

Every effort is made to keep these Sites up and running smoothly. However Lyon takes no responsibility for and will not be liable for these Sites being temporarily unavailable due to natural disasters or technical issues beyond its control.

All product pricing is in U.S. dollars. Lyon makes every effort to ensure that its prices are up-to-date and accurate. Nonetheless, any pricing information on this site is subject to change without notice. By placing an order to purchase a product, you agree to pay the purchase price set forth by Lyon. In the event a product is listed at an incorrect price due to a typographical or programming error, Lyon has the right to cancel any order listed at an incorrect price. Payment is expected at the time of purchase and can be made with a MasterCard, Visa, Discover or American Express credit card. Lyon uses industry standard security measures to protect your confidential information. Your encrypted payment information travels via a secure socket layer (SSL) using an industry leading online payment processor, where the information is processed on their secure server. No such information is retained on the Lyon sites nor is it accessible by any authorized affiliate.

Orders may only be cancelled if it is within 24 hours of submission and it has not already entered into production. Contact Lyon Customer Service directly if a cancellation is required and it meets these criteria.

Items are shipped either assembled or assembled. Framing materials and fasteners shall be furnished by the contractor.

Most Lyon products are warranted against defects in materials and workmanship for the life of the product when used in accordance with Lyon’s specifications and/or operating instructions. Lyon will repair or replace, at its option, any part found upon examination to be defective. Please view our Warranty for full details.

Returned goods will not be accepted without an RGA (returned goods authorization) number, which must be obtained from your Lyon Dealer. In the event a product is authorized for a return, a minimum 25% restock will apply for standard stock products. Outbound freight and return freight is not credited as part of the return. Custom orders and orders with options cannot be cancelled and will not be accepted for return, exchange, or refund. Please view our Return Policy for full details

All prices are Freight on Board (FOB) factory. Freight charges will be prepaid, collect or prepaid and added to the invoice (upon approved credit). Lead times are noted on each product page. Large and/or custom orders vary in shipping times and may be drop shipped from separate locations. Specific shipping dates cannot be guaranteed. Freight costs estimated are for standard DOCK TO DOCK delivery. Accessorial delivery needs (ie; residential delivery, inside delivery, delivery appointment, lift gate service, etc) can be arranged for an additional charge. Accessorial delivery options MUST be requested at the time of order. Rates are dependent upon weight, size, destination and products ordered – call for a freight charge quotation.

Please inspect your order immediately upon receipt as they become property of the buyer upon delivery. Before acceptance of freight, the extent of any damage should be noted on the bill of lading/receipt. Freight claims can only be recognized if the shipment is refused or if the delivery receipt is documented with notes related to damage or shortages. Please notify our customer service team immediately of any damages or shortages. Concealed damages can be reported up to 5 days after delivery. Damage or loss not signed for on the delivery receipt may not be acknowledged. Photographs of damage will be required in any damage claim. Please view our Freight Policy for full details.

Neither Lyon, nor its affiliates, directors, employees, or other representatives, are liable for damages arising out of or in connection with the use or inability to use these Sites or any of the materials, products, services, or applications described herein. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to compensatory, direct, indirect, punitive or consequential damages, loss of data, programs, income, profit, or claims of third parties.

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