Frequently Asked Questions
How do I find products?
Type in any item number, item name, or keyword into our search bar at the top of every web page. You can click directly on a product or browse through a list that matches your search term. Not sure what you’re looking for? Our top page menu has products sorted by category to help you find the product to fit your needs.
How can I get the combination to the lock on my locker?
Lyon does not keep a list of combinations for locks. Combination locks should have the name of the lock manufacturer on the dial; Master Lock or Zephyr are the most common. These lock manufacturers can often provide a control chart when requested by the original end-user. If you’ve purchased used lockers, it may not be possible to obtain the original combination. In this case you’ll need to find a way to remove the existing lock and replace it with a new one.
What locks can be used on your lockers?
The majority of our lockers come with either a recessed lift handle or a pull handle. Both of these handles include a hasp that allow you to easily add a hanging padlock which is ideal for gyms, athletic clubs, and break rooms where lockers are not assigned to a specific person.
We also offer built-in combination locks and flat key locks that are perfect for schools, workplace lockers, and government facilities where lockers are more likely to be assigned for use by one person. There are different combination locks for each lift handles and pull handles, so be sure to get the correct one to match your locker. The flat key lock will work on either handle.
Some items are available with the option for unassembled or assembled. Which should I order?
This question is difficult to answer as it depends on your needs and capabilities. Most often we recommend that you purchase assembled items because assembly for a customer is time consuming! Unassembled items come with a hardware pack containing several nuts and bolts which take time to align and tighten. Here at our facility we use a riveting process which is streamlined and quick. Assembled items are ready for installation! They just need to be unwrapped, set in place, and anchored.
Unassembled items are a cost effective option if you’re familiar with items of similar assembly such as pre-fabricated cabinets, desks, or entertainment centers. Because they are shipped unassembled, these products can be shipped quickly and can often have a lower shipping rate since they do not take up as much room on the truck. Also because of the additional packaging, they are less likely to be damaged in transit.
Assembly instructions are available on the product page. Reviewing the instructions before you purchase may help you decide if you should order an assembled or unassembled item.
What is the expected lead time for items?
The lead time is listed on each product page. In stock items typically ship in 24-48 hours. Some items may be out of stock or built to order and have a longer lead time. Some in stock items may have a lead time of 24-48 hours, but choosing an option such as assembly or a color/size that is not currently available will have an additional lead time. An additional lead time note will show on the product page if a selected option will take longer than the standard lead time. We try to keep our lead times as accurate as possible and update them weekly. Please note ordering large quantities of an item may also affect your lead time.
How can I place an order?
It’s easy to place an order online! Simply click the ADD TO CART button to add items to the shopping cart. You will be able to review or edit the products in your cart before submitting the order. Estimate your shipping and tax by adding your city, state, and zip code to the cart or checkout page. You can create an account on the checkout page or you can check out as a guest. You can also call 800-323-0082 and place your order over the phone with one of our customer service representatives.
How do I place an order online if I’m tax exempt?
If your company is tax exempt, please submit a tax exempt account request. You will need to fill out your company information and upload your tax exempt form. Once it has been approved you will receive an email to create a password for your new tax exempt account. Be sure to log in before checking out to have taxes removed from your orders.
What credit cards does Lyon accept?
We accept Visa, MasterCard, American Express, and Discover. Your encrypted payment information travels via a secure socket layer (SSL) using an industry leading online payment processor, where the information is processed on their secure server. No such information is retained on the Lyon sites nor is it accessible by any authorized affiliate.
How will my order be packaged and shipped?
After calculating from your zip code, the shipping cost will also specify if it will ship UPS Ground or via Freight. Freight orders are shipped on pallets or skids and shrink-wrapped. The cost estimated is for standard dock-to-dock delivery. If you do not have a dock or a forklift to remove the freight, please contact customer service in regards to adding lift-gate or inside delivery to your order. These options must be requested before the order ships and may have additional costs. Please note we cannot ship to APO or PO Boxes.
Can I use my own carrier?
Yes! Once you have selected your items, enter your shipping information on the checkout screen. You will then see an option for selecting Lyon’s shipping method or you may select “My 3rd Party Shipping Account.” When you select to use your own shipping account, use the additional fields to select your carrier, enter your shipping account number, and provide the billing address for the shipping account.
Please use Lyon’s shipping method as a guideline for selecting your own. Our website automatically calculates items to ship either Freight or UPS Ground based on the weight and size of your items. Oversized items and orders weighing over 150 lbs are best shipped via Freight on a pallet. We have automatically added the most commonly used carriers. If the one you need is not listed, please call 800-323-0082 to request that it be added. These can be added fairly quickly, usually while you wait!
Can I see an update of my order online?
If you are placing your order online, be sure to create an account! You will be able to sign in to see your orders. Shipping details such as ship date, carrier, and pro # will be available to see as soon as the order is shipped.
Where can I send a quote request for my large or specialized project?
We will be happy to help you quote your project! Use our Project Quote Request Form to send in your information and submit any plans and drawings that go along with your project.
How can I get a fast quote on some standard products?
Please use our Stock Items Quote Request Form when you need a quick quote on our standard items that do not require any configuring, special colors or other considerations.