Frequently Asked Questions

Our website allows you to order over 2,300 stock products with just a few clicks! Simply add the item to your cart, and follow our step by step check out process. If you are looking to place a custom order with Lyon, please reach out to our customer service team to properly process your requests! Send Us An Email or call us at 800-323-0082.

We will be happy to help you quote your project! Use our Project Quote Request Form to send in your information and submit any plans and drawings that go along with your project.

Please visit our “Help” tab located on our website to see our Warranty, Return and Freight Policies. If you need future assistance, please photograph your damaged items within 5 days of receiving and provide this information using our Contact Form referencing your purchase order or Lyon order number.

Yes, Lyon has the ability to ship globally. Before placing your order, please Contact Us and disclose the ship to address so we can plan accordingly.

For specific questions on your order, please contact your Lyons sales representative or the Lyon customer service team. Note that as a manufacturing company, it is best to notify us immediately of any adjustments.

Type in any item number, item name, or keyword into our search bar at the top of every web page. You can click directly on a product or browse through a list that matches your search term. Not sure what you’re looking for? Our top page menu has products sorted by category to help you find the product to fit your needs.

The lead time is listed on each product page. In stock items typically ship in 24-48 hours. Some items may be out of stock or built to order and have a longer lead time. Some in stock items may have a lead time of 24-48 hours, but choosing an option such as assembly or a color/size that is not currently available will have an additional lead time. An additional lead time note will show on the product page if a selected option will take longer than the standard lead time. We try to keep our lead times as accurate as possible and update them weekly. Please note ordering large quantities of an item may also affect your lead time.

We accept Visa, MasterCard, American Express, and Discover. Your encrypted payment information travels via a secure socket layer (SSL) using an industry leading online payment processor, where the information is processed on their secure server. No such information is retained on the Lyon sites nor is it accessible by any authorized affiliate.

If your company is tax exempt, please submit a Tax Exempt Account Request. You will need to fill out your company information and upload your tax exempt form. Once it has been approved you will receive an email to create a password for your new tax exempt account. Be sure to log in before checking out to have taxes removed from your orders.

If you are placing your order online, be sure to create an account! You will be able to sign in to see your orders. Shipping details such as ship date, carrier, and pro # will be available to see as soon as the order is shipped.

Yes! Once you have selected your items, enter your shipping information on the checkout screen. You will then see an option for selecting Lyon’s shipping method or you may select “My 3rd Party Shipping Account.” When you select to use your own shipping account, use the additional fields to select your carrier, enter your shipping account number, and provide the billing address for the shipping account.

Lyon does not keep a list of combinations for locks. Combination locks should have the name of the lock manufacturer on the dial; Master Lock or Zephyr are the most common. These lock manufacturers can often provide a control chart when requested by the original end-user. If you’ve purchased used lockers, it may not be possible to obtain the original combination. In this case you’ll need to find a way to remove the existing lock and replace it with a new one.

The majority of our lockers come with either a recessed lift handle or a pull handle. Both of these handles include a hasp that allow you to easily add a hanging padlock which is ideal for gyms, athletic clubs, and break rooms where lockers are not assigned to a specific person.

We also offer built-in combination locks and flat key locks that are perfect for schools, workplace lockers, and government facilities where lockers are more likely to be assigned for use by one person. There are different combination locks for each lift handles and pull handles, so be sure to get the correct one to match your locker. The flat key lock will work on either handle.

This question is difficult to answer as it depends on your needs and capabilities. Most often we recommend that you purchase assembled items because assembly for a customer is time consuming! Unassembled items come with a hardware pack containing several nuts and bolts which take time to align and tighten. Here at our facility we use a riveting process which is streamlined and quick. Assembled items are ready for installation! They just need to be unwrapped, set in place, and anchored.

Your product is built to last, but in the event the functionality of the product is affected, please reach out to our customer service team for assistance. They may be able to offer tips or tricks on how to simply adjust the item, or provide detailed information on your order’s warranty policy for replacement.

If you have lost your key, depending on the product you can either order a replacement key or a new lock with new keys. If you know the key code for your modular cabinet, you can order a Replacement Key otherwise you will need to replace the lock with a new Modular Cabinet Lock. You can also find Locks And Keys for our metal lockers.